Returns
- What's Your Returns Process?
- What's your returns process for US and Canadian customers?
- How do I return an item?
- I've received a faulty or wrong item, what should I do?
- Can I get a refund?
- When will I receive my store credit?
Sizing
- Sizing Chart
- How do I know what size to purchase?
- Is the size guide on the app?
- Women’s clothing size chart
- Women's shoe size chart
- Men's clothing size chart
Payment, Gift Vouchers & Store Credit
- How do I use my store credit?
- What payment types do you accept?
- How does Afterpay work?
- Paypal - Can I use it, and how does it work?
- Can I pay with Klarna?
- Do your prices include tax?
Product & Stock
Order Issues
Technical Issues
Wedding Gowns
- Do you customise or alter dresses?
- Are your wedding dresses true to size?
- Are alterations included in the cost of my gown?
- What is the best way for me to store and transport my gown?
- Do you have anywhere I can try on my dress?
- After the Wedding, do you offer preservation or cleaning services?