Piotr Jakubowski

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Articles

Recent activity by Piotr Jakubowski Recent activity Votes

  • I'm having trouble with your app. What should I do?

    1. General
    2. Technical Issues

    Firstly, try fully closing the app and opening again. If this doesn't work, please check if you have the latest app version installed. To check if you have the latest version:   On your iPhone Go t...

    • Piotr Jakubowski
    • 1 follower
    • 0 comments
    • 0 votes

  • How can I check my order history?

    1. General
    2. Order Issues

    Have an account? Login to My Account > My Orders You'll be able to see your order history here.   Want to check your returns history? Login to My Account > My Returns You'll be able to see all orde...

    • Piotr Jakubowski
    • 1 follower
    • 0 comments
    • 0 votes

  • Is the size guide on the app?

    1. General
    2. Sizing

    Yes! We offer a universal size guide on both the website and app. You can find it just to the top right of the available sizes for each item.   The size guide is there so you can measure your body ...

    • Piotr Jakubowski
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Paypal - Can I use it, and how does it work?

    1. General
    2. Payment, Gift Vouchers & Store Credit

    PayPal is an online payment service that allows you to transfer funds electronically. You can link your credit and debit cards to your Paypal account to add funds to your Paypal balance. If you don...

    • Piotr Jakubowski
    • 1 follower
    • 0 comments
    • 0 votes

  • When will I receive my store credit?

    1. General
    2. Returns

    All items returned back to us are issued with store credit within 48* hours of returning to our Warehouse (just ensure they meet our returns criteria before sending them back).  * US customer retur...

    • Piotr Jakubowski
    • 1 follower
    • 0 comments
    • 0 votes

  • What are cookies, should I enable them?

    1. General
    2. Technical Issues

    Cookies are messages that web servers pass to your web browser when you visit internet sites. These messages are important to ensure our system captures your info correctly. Cookies are stored in t...

    • Piotr Jakubowski
    • 1 follower
    • 0 comments
    • 0 votes

  • Does ZenShop have any physical stores?

    1. General
    2. Product & Stock

    We're an online-only shop, so we don’t have any physical stores. Live in Dublin? The good news is we do have regular sample sales! Follow us on Facebook and Instagram to find out when these are on.

    • Piotr Jakubowski
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Can I pay with Klarna?

    1. General
    2. Payment, Gift Vouchers & Store Credit

    Yes! We now offer payment options with Klarna so you can shop now and pay later.  With Klarna you can: Pay now: Via online bank transfer or direct debit  Pay later: Pay after the goods have been de...

    • Piotr Jakubowski
    • 1 follower
    • 0 comments
    • 0 votes

  • Can I exchange an item?

    1. General
    2. Returns

    We don’t do traditional ‘exchanges’. The best way to go about this is to: 1. Book your return through our portal here 2. Once your return is processed you’ll receive store credit 3. Use your store ...

    • Piotr Jakubowski
    • 1 follower
    • 0 comments
    • 0 votes

  • Do your prices include tax?

    1. General
    2. Payment, Gift Vouchers & Store Credit

    Yes, our prices are inclusive of Goods and Services Tax (GST).

    • Piotr Jakubowski
    • 1 follower
    • 0 comments
    • 0 votes