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Piotr Jakubowski
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Recent activity by Piotr Jakubowski-
Why can't I book a return?
Below are the reasons why you may not be able to book a return: - Your item has passed the 30 day returns period - Your item is marked as 'Final Sale' - Your item is not eligible to be returned (as...
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What currency are your prices in?
It depends on which website you're on. You can check the site you're currently shopping from at the bottom of the page under 'SHOPPING FROM'. From here you can choose between Australia (AUD), Europ...
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I haven't received my return confirmation email?
It can take up to 30 minutes for your returns label to reach your email. Also, check your spam/junk folder for the email as sometimes your inbox might filter our emails into there. Not in there? Fo...
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Is your site secure?
Yes! Security is very important to us and we strive to ensure all interactions between our customers and our website are completely secure. Our payment processor Adyen provides a secure payment ser...
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Can I return more than one order in the same parcel?
You sure can! Have an account? Login to My Account > My Returns All products within the returns time frame will show up, regardless of their order number. The order number will pop up on the top o...
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How can I track my return?
All returns sent back using our returns portal and shipping labels are easily tracked. Your return is processed within 48 hours of being delivered back to us, and you'll receive an email notifying ...
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How do I package my return?
Our bags are reusable. Just peel off the sticker inside and use it to send us your return. Still need help? Get in touch via livechat, or email at info@showpo.com and we'll happily help you out.
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Can I return items paid for with a gift voucher?
You sure can! Have an account? Send the items back via our returns portal within 30 days of receiving it and we will issue the amount as store credit to the account you placed the order with. C...
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How does your Parcel Point drop-off return service work?
You can return your order at a local store using Parcelpoint's parcel drop-off service. Click here to find your nearest Parcelpoint location. Have a Showpo account? Login to My Account > My Retur...
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I've been credited for the wrong item, what should I do?
Did you use a discount code at checkout? If yes, it may initially appear like the wrong item was credited however we deposit the final amount paid after the code was applied. To check this refer to...